About Clients FAQs
	» How does RelevantID work? » What types of services are offered? » Can I pick & choose the service(s) I want? » How is RelevantID priced? » How accurate is RelevantID compared to traditional cookies? » Is RelevantID dependent on the respondent not changing their IP address? » Are any redirects involved? » Is any software installed or downloaded to the respondent’s computer? » How is RelevantID deployed? » When can RelevantID identify or stop undesirable respondents? » Is there a single point of failure? » Which operating systems does RelevantID work on? » Does RelevantID work with all survey software? » Does RelevantID work in all countries? » How does RelevantID let me know about unwanted respondents? » Will respondents be aware that RelevantID is being used? » What is the definition of an undesirable respondent? » Can I integrate RelevantID data with my respondent ID? » Does RelevantID work with multiple sample sources? » Does RelevantView have a MR Panel or sell sample of it’s own? » Does RelevantID gather any Personally Identifiable Information (PII)? » What type of data is collected? » How granular is the data? » Is the data repurposed in any way? » Who owns the data that’s collected? How does RelevantID work? RelevantID works through a combination of watermarking and digital fingerprinting. Digital fingerprinting is the process of collecting more than 80 data points about the respondent’s computer. These data points are then processed by our proprietary algorithm to produce a unique digital fingerprint. Back to top What types of services are offered? RelevantID offers deduping using, respondent quality assessment (RQA) using time per question spent by respondent, and redirect detection & protection. Back to top Can I pick & choose the service(s) I want? Yes. You can select which services you need, plus we will custom configure our technology to accommodate your needs. Back to top How is RelevantID priced? Fixed pricing is based on services chosen and projected volume. Back to top How accurate is RelevantID compared to traditional cookies? RelevantID is highly accurate and is not affected at all when the respondent removes their cookies. Relying on cookies produces unreliable results. Back to top Is RelevantID dependent on the respondent not changing their IP address? No. Altering the IP address will not affect RelevantID. Back to top Are any redirects involved? No. RelevantID does not use redirects at all. This reduces latency as compared to other methodology. Back to top Is any software installed or downloaded to the respondent’s computer? No. RelevantID does not install or download software of any kind (ActiveX, etc) onto the respondent’s computer. Back to top How is RelevantID deployed? The RelevantID front-end is integrated with your existing front-end. The necessary code is minimal. There are no redirects. Back to top When can RelevantID identify or stop undesirable respondents? Undesirable respondents can be identified or stopped at the time of joining a Panel or when starting a survey. Alternatively they can be permitted to take the survey but be flagged for cleaning out later. Back to top Is there a single point of failure? No. The front-end is deployed on your servers. In the extremely unlikely event of a back-end failure of RelevantID essential services are not interrupted. Back to top Which operating systems does RelevantID work on? RelevantID works with all versions of Windows and Mac operating systems as well as most versions of Unix and Linux. Back to top Does RelevantID work with all survey software? Yes. RelevantID can work with all survey software. Back to top Does RelevantID work in all countries? Yes. RelevantID works in all countries. Back to top How does RelevantID let me know about unwanted respondents? Based on your requirements RelevantID can send unwanted respondents to an alternate survey or page. Alternatively we can just flag them and report to you or build a custom solution to meet your needs. Back to top Will respondents be aware that RelevantID is being used? No. RelevantID is transparent to the respondent. Back to top What is the definition of an undesirable respondent? There is no standardized industry definition. RelevantID will customize the business rules based on your requirements. Back to top Can I integrate RelevantID data with my respondent ID? Yes. If you send us your respondent ID we’ll match it to the RelevantID and report back to you. Back to top Does RelevantID work with multiple sample sources? Yes. You can use RelevantID for your own sample or for sample you purchase from others. Back to top Does RelevantView have a MR Panel or sell sample of it’s own? No, RelevantView does not have a Panel. RelevantView is an independent technology company serving the marketing and marketing research industries. Back to top Does RelevantID gather any Personally Identifiable Information (PII)? No. RelevantID does not gather any personally identifiable information. It only gathers data points that are accessible through the respondent’s browser. Back to top What type of data is collected? 60-80 data points are collected such as OS version, browser version, plug-in, display info, etc. Back to top How granular is the data? You can see the data on a per respondent basis if desired, as well as in summary. Back to top Is the data repurposed in any way? No. Unlike other vendors we do not make any use of data collected other than to provide the services you’ve contracted. Back to top Who owns the data that’s collected? You do. You are the sole owner of the data that RelevantID collects. Back to top
©2008 RelevantView LLC. RelevantView and ActiveSandbox are registered trademarks of RelevantView, LLC Privacy | Site Map